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Customer Service
The following Terms and Conditions apply to the use of this Website as well as all transactions conducted through the site.
Copyright
Customer service is very important to you, and we strongly agree. Do not hesitate to contact us.
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BLACK-OUT PERIOD:
Midnight October 15th - Midnight October 31st (CST)
ALL SALES ARE FINAL when purchasing during this period - *no returns or exchanges.
*Exception: Wrong item received or D.O.A's
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*Please Note: We do not currently accept or solicit telephone inquiries or phone orders under $1,000 at this time. This is how we are able to offer such a large variety of items at extremely affordable prices. This no-call policy allows our small family-owned staff the freedom to work as uninterruptedly as possible so that we can complete your orders quickly and efficiently.
*We do understand that there are times when you must contact us with questions, concerns, product information, or ordering issues via email: sales@horror-hall.com. We do check our email often throughout the workday, most times even on the weekends!
Our entire staff is here to serve our valued customers, such as you!
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HORROR-HALL Cheap Discount Gothic Halloween Props - Halloween Costume Accessories
Suuuuuper Boonies of Chicago, South Elgin, IL 60177
email inquiries: sales@horror-hall.com
Horror-Hall offers cheap Halloween props, gothic decor, budget custom prop building supplies, life-size undressed skeleton bones and skulls, zombie apocalypse props, vampire costume parts, and accessories!
Website: http://horror-hall.com/
Please click on any of the links below to jump to the appropriate section:
Copyright: All content appearing on this Website is the property of:
Suuuuuper Boonies of Chicago
South Elgin, IL 60177 USA
Copyright © 1998-2023 Cheap Halloween Props - Party Decorations - Cosplay Costume Accessories. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Website so long as (1) the document is used for informational purposes only and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 1998-2023 Cheap Halloween Props - Party Decorations - Cosplay Costume Accessories. All rights reserved.
Trademarks
All brands, products, services, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by www.horror-hall.com. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property rights of www.horror-hall.com or any third party, except as expressly granted herein.
Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. www.horror-hall.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if www.horror-hall.com believes that customer conduct violates applicable law or is harmful to the interests of www.horror-hall.com and its subsidiaries.
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Black Out Period
Midnight October 15th - Midnight October 31st (CST)
ALL SALES ARE FINAL when purchasing during this period - *no returns or exchanges.
*Exception: Wrong item received or D.O.A's
Privacy Policy
Privacy Policy
www.horror-hall.com uses personal information that you may submit to www.horror-hall.com through this Website is governed by the www.horror-hall.com Privacy Policy.
www.horror-hall.com is committed to protecting your privacy. *We will never sell or disclose any information that identifies you to a third party. We may use the information we collect to occasionally notify you about www.horror-hall.com's new services, sales, or special offers we think you'll find valuable or request a review for a product purchased from us. *If you would rather not receive this information, you may send an email to: sales@horror-hall.com with "unsubscribe" or "remove" as the subject line. *www.horror-hall.com does NOT sell, trade, give or rent your personal information to others at any time, EVER!!!
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Shipping & Delivery
Shipping Information
***IF THE SHIPPING RATE SEEMS UNUSUALLY HIGH, IT MAY BE RETURNING AN INCORRECT QUOTE!***
Contact us, and we'll check for you!
At this time, www.horror-hall.com ships merchandise to all locations in the United States, as well as most international countries worldwide. The risk of loss and title for all merchandise ordered on this Website passes to you when the merchandise is delivered to the designated shipping carrier.
We ship as quickly as possible. Most orders are shipped within 2 business days of receiving the completed payment. Please note that business days do not include weekends or holidays. Please allow extra time for custom orders, e-checks, or special requests.
You will receive a shipping confirmation email to the address indicated in the checkout at the time of purchase. The confirmation will include tracking for your order package.
ESTIMATED DELIVERY
*PROCESSING TIME
*Orders placed by Noon (12:00 PM) Central Time, Monday-Friday, ship within 2 business days.
(*Note exceptions below.)
*BUSINESS DAYS are weekdays, Monday to Friday, excluding Saturday, Sunday, and holidays.
*Countries outside the USA may take an additional day.
*Orders for Customized Products will be shipped in accordance with production estimates given in the product description.
*Estimates below include 1-2 business days processing for the USA.
When will I receive my order in the USA?
USPS First Class: *5-8 business days
USPS Parcel Post: *7-10 business days
USPS PRIORITY: *3-5 business days
USPS EXPRESS: *2-3 business days
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*Estimates below include 2-3 business days processing for International.
(*Estimates for International delivery do not include Customs delays)
When will I receive my INTERNATIONAL order?
USPS First Class International: *2-6 weeks
USPS PRIORITY International: *8-12 business days
USPS EXPRESS International: *5-7 business days
***INTERNATIONAL SHIPPING INFORMATION:***
Customs and import duties may be applied to International orders when the shipment reaches its destination. The buyer and/or recipient is responsible for all Import Taxes, Duty Fees, and Charges assessed by your local Customs Agency, which vary from country to country. Contact your country's local customs office for details. *Please allow extra time (*Estimate 2–6 weeks, depending on the shipping method and final destination) to clear your local CUSTOMS agency. We have no control over Customs delays.
•The shipping charges paid on order reflect the fees for delivering your package. You will be responsible for paying any additional taxes, duties, or any additional fees upon arrival of the delivery. Horror-Hall.com is unable to estimate costs associated with the additional fees. Please contact your country's local customs office for more information on additional fees. Please familiarize yourself with your customs laws prior to ordering.
By what date do I need to complete my order to receive it in time for an upcoming Holiday?
2012 HALLOWEEN SHIPPING SCHEDULE
To be certain to receive your order on or before Wednesday, October 31, 2012, please use the following schedule:
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USA Buyers
October 19 - Last day to ship using USPS First Class (USA)
October 25 - Last day to ship using USPS Priority (USA)
October 28 - Last day to ship using USPS Express Overnight (USA)
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INTERNATIONAL Buyers
September 30 - Last Day to ship using USPS First Class International
October 8 - Last Day to ship using USPS Priority International
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2012 CHRISTMAS SHIPPING SCHEDULE
To be certain to receive your order on or before Monday, December 24, 2012, please use the following schedule:
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USA Buyers
December 10 - Last day to ship using USPS First Class (USA)
December 17 - Last day to ship using USPS Priority (USA)
December 21 - Last day to ship using USPS Express Overnight (USA)
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INTERNATIONAL Buyers
November 30 - Last Day to ship using USPS First Class International
December 10 - Last Day to ship using USPS Priority International
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International
International Orders
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the buyer and/or recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. www.horror-hall.com is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
***International / Worldwide Buyers:
***Buyer is responsible for all Import Taxes and Duty Fees assessed by your Customs Agency. Please allow extra time (2-6 weeks), as your order must clear your CUSTOMS agency, which can delay delivery. We have no control over Customs delays.
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Please Note: Products are designed and rated for use in the United States using 120-volt current. With or without a transformer, this product is not recommended for use outside the US.
****ATTN: ALL INTERNATIONAL BUYERS: ALL ELECTRICAL USE ITEMS RUN ON 110 VOLTS, AND YOU WILL NEED TO GET A CONVERTER******
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Sales Tax
Sales Tax
www.horror-hall.com charges sales tax for merchandise ordered on this Website based on the applicable state sales tax rate and the location to which the order is being shipped, currently 7.5% to USA Illinois residents only.
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Warranties
-The Content included in this Website has been compiled from a variety of sources. It is subject to change without notice, as are any products, programs, offerings, or technical information described on this Website. www.horror-hall.com makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Website or Content or the suitability, functionality, or operation of this Website or its Content. By using this Website, you assume the risk that the content on this Website may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. www.horror-hall.com specifically disclaims all warranties, express or implied, including without limitation the warranties of merchantability, fitness for a particular purpose, and non-infringement with respect to these web pages and content. In no event will www.horror-hall.com be liable for any special, indirect, incidental, or consequential damages, even if the company has been advised of the possibility of such damages.
-- OR Depending on State --
The information and content on this server are provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty provided in connection with any of the products and services described on this Website is provided by the advertiser or manufacturer only and not by www.horror-hall.com.
The references and descriptions of products or services within the Website materials are provided "as is" without any warranty, either express or implied. www.horror-hall.com is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Website or of any of the products or services described hereon.
The descriptions of, and references to, products, services, and companies on this Website are the sole responsibility of the companies providing the information ("advertisers") and not www.horror-hall.com.
The inclusion of material on this server does not imply any endorsement by www.horror-hall.com, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although www.horror-hall.com tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.
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Return Policy
Return / Exchange Policy
You may purchase merchandise from this Website by using any payment options listed in (link to Payment Options). www.horror-hall.com reserves the right to change its payment procedures at any time without prior notice to you.
Items must be returned within the specified period (postmarked within 7 days after receipt). They must be approved and confirmed by us via email before any can be accepted for return/exchange.
*If an item arrives to you damaged, it will be accepted for EXCHANGE for the identical item only.
You must be sure to carefully package any returned item just as you received it, or no exchange will be issued. ***If we no longer have the same item to exchange, we will offer you a choice of another item of equal value or a cash refund.
*All other returns will receive www.horror-hall.com Store Credit, which NEVER Expires! If you have received store credit, please be sure to sign in with your account email and password to ensure that our automated systems assign proper credit to your order. You may apply credit to one or more future orders until your credit balance has been depleted.
*Credits or refunds for shipping charges will not be issued unless the incorrect item or damaged item is received and a duplicate or comparable item is not available for replacement.
*Cash Refunds will NOT be issued unless the damaged or incorrect item is no longer in our current inventory. *Should you not wish to receive a store credit for the full amount of the product price, you may receive the product price as a cash refund, less a standard 15% re-stocking fee.
*Please contact us first before leaving neutral or negative feedback.
(Once negative feedback is left, you will no longer have the right to issue a claim. You will also be blocked from further bidding or buying from us.)
***We cannot fix a problem or error if we are not aware of it. We do want you to be completely satisfied with your purchase. We pride ourselves in our quality customer service, & would like to help satisfy our buyers in any reasonable way possible.
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Miscellaneous
Customer service is very important to you, and we strongly agree. Do not hesitate to contact us.
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Black Out Period
Midnight October 15th - Midnight October 31st (CST)
ALL SALES ARE FINAL when purchasing during this period - *no returns or exchanges.
*Exception: Wrong item received or D.O.A's
---------------------------------------------------------------------------------
*Please Note: We do not currently accept or solicit telephone inquiries or phone orders under $1,000 at this time. This is how we are able to offer such a large variety of items at extremely affordable prices. This no-call policy allows our small, family-owned staff the freedom to work as uninterrupted as possible so that we can complete your orders quickly and efficiently.
*We do understand that there are times when you must contact us with questions, concerns, product information, or ordering issues via email: sales@horror-hall.com. We do check our email often throughout the work day, most times even on the weekends!
Our entire staff is here to serve our valued customers, such as you!
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VOID WHERE PROHIBITED
Although the information on this Website is accessible worldwide, not all products or services discussed on this Website are available to all persons or in all geographic locations or jurisdictions. www.horror-hall.com and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Website is void where prohibited.
GOVERNING LAW: In the event of litigation, both parties agree that the Law of the State of business registration of www.horror-hall.com shall apply, and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and www.horror-hall.com with respect to this Website. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and www.horror-hall.com with respect to this Website. No modification of the Terms and Conditions shall be effective unless it is authorized by www.horror-hall.com. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
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*We reserve the right to change our Website Store, eBay Auction, and eBay Store prices and policies at any time without notice.
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*Please note that we do not accept phone orders at this time.
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